Privacy Policy

1. Information We Collect

Shopify Store Data

When you install Scryer, we access and collect the following data from your Shopify store through the Shopify Admin API:

• Orders and sales data
• Product information and inventory
• Customer information (names, emails, purchase history)
• Store analytics and performance metrics

Web Pixel Data

We install a web pixel on your store that tracks:

• Session events and browsing behavior
• Page views and user interactions
• Conversion tracking using the "scryer_id" cookie

Account Information

• Email address and store URL
• Subscription and billing information
• App usage and interaction data

2. How We Use Your Information

AI Analysis and Reports

We use OpenAI's models to process your store data and generate:

• Daily performance reports and insights
• AI-powered recommendations and analysis
• Industry benchmarks and comparisons

Chat Functionality

When you chat with our AI assistant:

• Your data is used to provide contextual responses (RAG processing)
• Conversations are processed in-memory and not saved
• Your data enhances responses but is not used to train AI models

Service Improvement

• Anonymous analytics to understand feature usage
• Aggregate data for future industry benchmarking
• Service optimization and bug fixes

3. Data Storage and Security

Storage Location

Your data is stored in secure PostgreSQL databases hosted in the United States.

Third-Party Processing

We use OpenAI to process your data for AI analysis. Your data may be processed by OpenAI's systems but is not used to train their models or ours.

Security Measures

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security monitoring and updates

4. Data Retention

Session Data

Web pixel session data is automatically deleted after 60 days.

Store Data

Core store data (orders, products, customers) is retained while your subscription is active.

Complete Deletion

All data is permanently deleted when you:

• Uninstall the Scryer app from your store
• Request data deletion through our support
• Use Shopify's required data deletion endpoint

5. Data Sharing

No Sale of Data

We never sell your data to third parties.

Service Providers

We share data only with necessary service providers:

• OpenAI for AI processing and analysis
• Cloud hosting providers for secure storage
• Payment processors for billing

Legal Requirements

We may disclose information when required by law or to protect our legal rights.

6. Your Rights

Data Access

You can request access to your data by contacting our support team.

Data Deletion

You can delete all your data by:

• Uninstalling the Scryer app
• Contacting support for manual deletion
• Using Shopify's data deletion webhook

Data Portability

You can export your AI-generated reports and insights at any time through the app.

7. Cookies and Tracking

scryer_id Cookie

We use the "scryer_id" cookie to:

• Track user sessions across your store
• Measure conversion and behavior patterns
• Provide accurate analytics and insights

Cookie Management

The scryer_id cookie is automatically deleted after 60 days. Users can disable cookies through their browser settings, though this may affect analytics accuracy.

8. International Data Transfers

Your data is stored in the United States and processed by OpenAI (US-based). We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through the app. Continued use of Scryer after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or your data, please contact us at:

Email: support@scryerapp.io

Website: https://scryerapp.io